![]() ![]() To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account. TurboTax does not store online any returns completed using the desktop editions. If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, " Try something else" Run the tool against any email addresses you may have used. Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Copy and paste the account recovery website link onto a new web browser window and run the tool. You have to sign onto your online account using the exact same user ID you used to create the online account.Ĭlose all TurboTax windows on your web browser (including this one). Pacific time Monday - cannot get my 2018 tax info. You could call customer support to see if they will help with downloads for the 2016 & 2017 software, but if you used desktop software to prepare the returns, you may not be able to recover the lost tax files-depending on how disastrous your hard drive crash was. you can get a free transcript from the IRS or for a fee of $50, an actual copy of the return.Ĭontact your state for copies of previous state returns. If you cannot recover them due to a hard drive failure, etc. You used desktop software downloaded/installed from a CD to your own computer, then the tax files are stored locally on your own hard drive or any backup device you used like a flash drive. ![]()
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