![]() Our support team will attempt to force the Apple TV to download Playlister once you connect it to the internet. At this point, email with the asset tag number for the Pro Apple TV (circled in red). ![]() If you keep encountering a black screen or the Playlister app is missing, that means your Wi-Fi is down, and our servers can't reach your Apple TV. Reset the Apple TV again and try a different Wi-Fi network or plug the Apple TV into ethernet. Playlister did not install because the internet you connected the Apple TV to is not working. What does that mean? If you see a black screen after the reset, that means the Playlister app did NOT reinstall after the reset. You should be all set now! But about 5% of our customers encounter a black screen after the reset.
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